Privacy Policy

1. Who we are

Brewoil is operated by Brewoil, a cold-press apothecary based in Ghaziabad, Uttar Pradesh, India. We sell cold-pressed botanical oils to consumers and B2B partners across India and internationally.

For privacy-related questions, contact us at hello@brewoils.com or WhatsApp +91 76690 33980.

2. What information we collect

When you order from us via WhatsApp, browse the site, or sign up for our newsletter, we may collect:

• Order data — name, shipping address, phone number, product preferences, payment confirmation (we don't see or store card numbers).
• Browsing data — pages visited, time on site, device type, approximate location (via IP). Collected via Google Analytics 4 in anonymized form.
• Communication — WhatsApp messages with our team, emails, customer support tickets.
• Newsletter — email address, if you sign up.

3. What we do with it

• Process and ship your orders
• Send order confirmations, shipping updates, and Certificate of Analysis on request
• Reply to your customer-support questions
• Send occasional newsletters about new oil launches (only if you opt in — unsubscribe anytime)
• Understand which pages of the site are useful (anonymous aggregate analytics)
• Comply with Indian tax and legal obligations

4. Third-party services

To run the business, we use:

• WhatsApp Business (Meta) — for customer communication and order intake
• Google Analytics 4 — anonymous traffic analytics
• Razorpay / UPI — payment processing (PCI-DSS Level 1 certified). Card details go directly to them; we never see them.
• Delhivery / BlueDart — shipping (they receive your shipping address and phone number only)
• Hostinger — web hosting in India

Each of these has their own privacy policy and complies with relevant regulations (Indian DPDP Act 2023, GDPR for EU customers, Meta Business Terms).

5. Cookies

We use minimal cookies — only what's required for the site to function and for anonymous Google Analytics. We do not use advertising cookies, retargeting pixels, or third-party tracking. You can disable cookies in your browser without affecting site functionality.

6. Data retention

We keep:

• Order records for 7 years (Indian tax law requirement)
• WhatsApp communications for 2 years
• Newsletter subscriptions until you unsubscribe
• Anonymous analytics for up to 26 months (Google Analytics default)

7. Your rights

You have the right to:

• Ask what data we have about you (free, within 30 days)
• Request correction or deletion of your data
• Unsubscribe from newsletters (one click)
• Withdraw consent for marketing communication at any time
• Lodge a complaint with the Indian Data Protection Board if you believe we have mishandled your data

To exercise any of these, just message us on WhatsApp or email hello@brewoils.com. We respond within 7 business days.

8. Children

We do not knowingly collect data from anyone under 18. If you are under 18, please do not place orders without a parent or guardian's consent.

9. International transfers

Your data is primarily stored on servers in India (Hostinger Mumbai data center). Some service providers (Google Analytics, Meta WhatsApp Business) may transfer data to their global infrastructure under standard contractual clauses.

10. Changes to this policy

We may update this policy. Material changes will be posted on this page with a new "Last Updated" date. If we make a significant change, we'll notify newsletter subscribers via email.